Our Promise
What Our Guarantee Covers
We stand behind every truck, every vendor, and every plate we serve. If something isn't right, we'll make it right.
- On-Time Arrivals
- Your truck shows up when promised, ready to serve. Your coordinator watches arrivals on the day and tells you the moment anything changes.
- Fresh, Flavor-Packed Food
- Every dish is made fresh on-site by trusted vendors and served just how it should be - hot, cold, or crispy. No pre-made trays or reheated food.
- Professional Service
- Only courteous crews and clean setups. Every truck passes our vetting process including license verification, insurance, and health certification checks before accepting bookings.
- Real-Time Support
- Need help before, during, or after your event? Our Customer Success Team is just a text or call away. Automated SMS updates keep you and the vendor in sync throughout the event, and your coordinator follows up proactively.
Our Commitment
Why We Stand Behind It
"Our Satisfaction Guarantee is a promise backed by every event we serve: great food, professional service, and a coordinator who answers the phone."
Food Truck Club is more than a booking platform — we're the catering partner behind every booking. From Fortune 500 companies to school carnivals and neighborhood block parties, our team has coordinated 2,500+ events across 10 metro markets. Every vendor on our platform is vetted for licensing, insurance, and health certifications before they can accept a single booking.
We handle the logistics so you can focus on hosting. And if something goes off track, we've got your back.
Case Study
9 trucks. 3 campuses. 2,455 people. 2 weeks to plan.
When Christus Health needed food trucks for Hospital Week across Southeast Texas, our team coordinated 9 trucks across 3 locations — with just 2 weeks of planning time. Every truck arrived early and the organizer has already booked again.
Read the full story →Clear Commitments
How Our Guarantee Works in Practice
Here's exactly what happens and what you can expect if something doesn't go as planned. The cancellation and refund terms that sit behind it are in our terms of use.
Truck Arrives Late
We notify you immediately with an updated ETA and work directly with the vendor to resolve the delay.
Timeline
Real-time notification and status updates until arrival
Remedy
Service credit proportional to the delay, or full refund if the event is materially impacted
Truck No-Show
We work to find a replacement vendor from our local network. If no replacement is available in time, we issue a full refund.
Timeline
Replacement coordinated the moment we know; refund issued if none is available in time
Remedy
Full refund — no questions asked
Food Quality Issue
Contact us during or immediately after the event. We investigate with the vendor and issue a credit or partial refund based on the severity.
Timeline
Investigated with the vendor as soon as you report it
Remedy
Partial credit (25–50%) or full refund depending on scope of the issue
Vendor Cancels Before Event
We find a qualified replacement truck at no extra cost. You approve the replacement before we confirm — no surprises.
Timeline
Replacement found before your event; you approve it first
Remedy
No additional cost; full refund if no suitable replacement is available
Service or Professionalism Complaint
We take vendor conduct seriously. Report any issue and we'll investigate, issue appropriate credit, and flag the vendor for review.
Timeline
Acknowledged as soon as you report it; investigated with the vendor
Remedy
Service credit (25–100%) based on the nature of the complaint
Truck Runs Short or Leaves Early
Tell your coordinator while it is happening. We check the servings ordered against what was served and the window that was booked, and take it up with the vendor.
Timeline
Reviewed against the order and the booked service window
Remedy
Credit for the servings or service time you paid for and did not receive
Every review a host has left, one star to five, is on our reviews page, with our response under anything that went wrong.
The honest part
What the guarantee does not cover
A guarantee with no edges is a slogan. These are ours.
- Weather you chose to go ahead in. Trucks serve in rain; a cancelled date follows the weather terms in our terms of use.
- More guests than you ordered for. Trucks bring stock for the servings on the order and a margin, not for a crowd twice the size.
- A venue that could not admit the truck: no legal spot, a locked gate, a building rule nobody mentioned.
- Taste and preference. A dish you did not love is not a defect; food that was unsafe, cold when it should be hot, or not what was ordered is.
- Anything reported so long after the event that the vendor cannot answer it. Tell your coordinator on the day, or as soon after as you can.
What we ask of you
The guarantee works when the truck has what it needs to serve. Three things.
- An accurate headcount and the menu you actually want, before the truck accepts
- A legal, level spot and whatever the venue needs to let a truck in
- A name and number the coordinator can reach during the event
We've Got Your Back
Stress-Free, From Booking Through Cleanup
No chasing vendors. No logistics chaos. No wondering if the truck will show up. Your dedicated coordinator handles the details before, during, and after your event so you can focus on your guests.
- Before Your Event
- Your coordinator confirms menu, headcount, and dietary needs with the vendor through our event management platform. They review venue logistics — parking, power, setup timing — coordinate insurance certificates, and identify backup vendors in your area.
- Day Of
- We check in with vendors as they set up and stay in contact throughout the event. Reach your coordinator by phone or text anytime — real people, not bots, backed by automated SMS updates that keep everyone on the same page.
- After Your Event
- We follow up to make sure everything went as planned. If anything wasn't right, your coordinator investigates and makes it right — service credits, refunds, or vendor follow-up.
"I recently used The Food Truck Club for a Corporate Event I was hosting and boy did they impress! Josie was my representative and she was VERY easy to work with! She set me up with 6 trucks since we were serving 800 people and on a tight schedule. She walked me through the entire process. The truck owners were all very professional and the food was amazing."
Angela Wasser
Corporate Event Planner
FAQ
Frequently Asked Questions
Can't find the answer you're looking for? Reach out to our team.
Key Takeaways: Our Satisfaction Guarantee
- Our guarantee covers on-time arrival, food quality, vendor professionalism, and event coordination with defined refund tiers (25–100%) for each scenario
- Every vendor is vetted for licensing, insurance, and health certifications before it can accept a booking
- A dedicated event coordinator manages your event from booking through cleanup with live phone and text support on event day
- If a vendor cancels, we find a qualified replacement at no extra cost, and you approve it before it is confirmed — or issue a full refund
- Every review, one star to five, is published with our response, so you can see how the guarantee has been used
Book With Confidence
Every event is backed by our Satisfaction Guarantee — defined refund tiers, a coordinator you can reach on the day, and support from booking through cleanup.