Food Truck Club's 100% Satisfaction Guarantee

No fine print - just great food and service.

At Food Truck Club, we believe that great food should come with great service - every single time. That's why every event booked through our platform is backed by our 100% Satisfaction Guarantee, ensuring a seamless, delicious, and stress-free experience from start to finish.

What Our Guarantee Covers

We stand behind every truck, every vendor, and every plate we serve. If something isn't right, we'll work quickly to make it right - within 24 hours or before your event ends, whichever comes first.

Here's what we guarantee:

On-Time Arrivals: Your truck shows up when promised, ready to serve.
Fresh, Flavor-Packed Food: Every dish is made fresh by trusted vendors and served just how it should be - hot, cold, or crispy.
Professional Service: Only courteous crews and clean setups. We only work with food trucks that meet our standards for quality and professionalism.
Real-Time Support: Need help before, during, or after your event? Our Customer Success Team is just a text or call away. We're monitoring your event behind the scenes to jump in if needed.

Why We Stand Behind It

We're not just a booking platform - we're a catering partner. From Fortune 500 companies to school carnivals and neighborhood block parties, our team has helped coordinate thousands of events. We handle the logistics so you can focus on hosting. And if something goes off track, we've got your back.

Our 100% Satisfaction Guarantee is a promise backed by every event we serve - no fine print, just great food and service.

Frequently asked questions

Can't find the answer you're looking for? Reach out to our team.

What happens if a truck is late or doesn't show?: We take punctuality seriously. If there's a delay, we notify you immediately. In the rare case of a no-show, we'll find a fast replacement or issue a refund.
What if the food doesn't meet expectations?: If there's an issue with food quality, quantity, or presentation, contact us immediately. We'll work with the vendor to resolve it - and often issue partial credit or compensation if needed.
What if we can't resolve the issue?: If we're unable to meet your expectations, we'll offer a full or partial refund depending on the situation.
Do all trucks on Food Truck Club honor the guarantee?: Yes - all trucks are hand-selected, reviewed, and held to strict service standards, including our Satisfaction Guarantee.
Is the guarantee valid for prepaid and attendee-paid events?: Absolutely. Whether it's a fully catered event or guests are buying their own meals, our standards - and your satisfaction - remain the same.
How do I contact support if something goes wrong?: You can call or text our Customer Success Team using the contact info in your confirmation email. We're here in real time, before and during your event.
What if there is an issue with the food truck?: In rare situations where vendor behavior or unforeseen circumstances affect your experience, we'll work with you to find the best possible resolution. Your trust means everything to us.

Book With Confidence

Food Truck Club delivers more than trucks - we deliver memorable experiences. And with our 100% Satisfaction Guarantee in place, you can book confidently knowing every detail is covered.