Our Promise
What Our Guarantee Covers
We stand behind every truck, every vendor, and every plate we serve. If something isn't right, we'll make it right — within 24 hours or before your event ends.
- On-Time Arrivals
- Your truck shows up when promised, ready to serve. Our vendors maintain a 97%+ on-time arrival rate across all markets.
- Fresh, Flavor-Packed Food
- Every dish is made fresh on-site by trusted vendors and served just how it should be - hot, cold, or crispy. No pre-made trays or reheated food.
- Professional Service
- Only courteous crews and clean setups. Every truck passes our vetting process including license verification, insurance, and health certification checks before accepting bookings.
- Real-Time Support
- Need help before, during, or after your event? Our Customer Success Team is just a text or call away. Automated SMS updates keep you and the vendor in sync throughout the event, and your coordinator follows up proactively.
Our Commitment
Why We Stand Behind It
"Our 100% Satisfaction Guarantee is a promise backed by every event we serve — no fine print, just great food and service."
Food Truck Club is more than a booking platform — we're a catering partner trusted by over 2,500 companies and organizations nationwide. From Fortune 500 companies to school carnivals and neighborhood block parties, our team has coordinated over 2,500 events across 9+ metro markets. Every vendor on our platform is vetted for licensing, insurance, and health certifications before they can accept a single booking.
We handle the logistics so you can focus on hosting. And if something goes off track, we've got your back.
Case Study
9 trucks. 3 campuses. 2,455 people. 2 weeks to plan.
When Christus Health needed food trucks for Hospital Week across Southeast Texas, our team coordinated 9 trucks across 3 locations — with just 2 weeks of planning time. Every truck arrived early and the organizer has already booked again.
Read the full story →Clear Commitments
How Our Guarantee Works in Practice
No fine print — here's exactly what happens and what you can expect if something doesn't go as planned.
Truck Arrives Late
We notify you immediately with an updated ETA and work directly with the vendor to resolve the delay.
Timeline
Real-time notification and status updates until arrival
Remedy
Service credit proportional to the delay, or full refund if the event is materially impacted
Truck No-Show
We work to find a replacement vendor from our local network. If no replacement is available in time, we issue a full refund.
Timeline
Replacement coordinated as quickly as possible; refund processed within 48 hours
Remedy
Full refund — no questions asked
Food Quality Issue
Contact us during or immediately after the event. We investigate with the vendor and issue a credit or partial refund based on the severity.
Timeline
Resolution within 24 hours of your report
Remedy
Partial credit (25–50%) or full refund depending on scope of the issue
Vendor Cancels Before Event
We find a qualified replacement truck at no extra cost. You approve the replacement before we confirm — no surprises.
Timeline
Replacement secured within 24–48 hours of cancellation
Remedy
No additional cost; full refund if no suitable replacement is available
Service or Professionalism Complaint
We take vendor conduct seriously. Report any issue and we'll investigate, issue appropriate credit, and flag the vendor for review.
Timeline
Acknowledgment within 4 hours; resolution within 24 hours
Remedy
Service credit (25–100%) based on the nature of the complaint
We've Got Your Back
Stress-Free, From Booking Through Cleanup
No chasing vendors. No logistics chaos. No wondering if the truck will show up. Your dedicated coordinator handles the details before, during, and after your event so you can focus on your guests.
- Before Your Event
- Your coordinator confirms menu, headcount, and dietary needs with the vendor through our event management platform. They review venue logistics — parking, power, setup timing — coordinate insurance certificates, and identify backup vendors in your area.
- Day Of
- We check in with vendors as they set up and stay in contact throughout the event. Reach your coordinator by phone or text anytime — real people, not bots, backed by automated SMS updates that keep everyone on the same page.
- After Your Event
- We follow up to make sure everything went as planned. If anything wasn't right, your coordinator investigates and resolves it within 24 hours — service credits, refunds, or vendor follow-up.
"I recently used The Food Truck Club for a Corporate Event I was hosting and boy did they impress! Josie was my representative and she was VERY easy to work with! She set me up with 6 trucks since we were serving 800 people and on a tight schedule. She walked me through the entire process. The truck owners were all very professional and the food was amazing."
Angela Wasser
Corporate Event Planner
FAQ
Frequently Asked Questions
Can't find the answer you're looking for? Reach out to our team.
Key Takeaways: Our Satisfaction Guarantee
- Our guarantee covers on-time arrival, food quality, vendor professionalism, and event coordination with defined refund tiers (25–100%) for each scenario
- Every vendor is vetted for licensing, insurance, and health certifications — only the top 15–20% of applicants are accepted
- A dedicated event coordinator manages your event from booking through cleanup with live phone and text support on event day
- If a vendor cancels, we find a qualified replacement within 24–48 hours at no extra cost — or issue a full refund
- Our vendors maintain a 97%+ on-time arrival rate across 2,500+ coordinated events
Book With Confidence
Every event is backed by our 100% Satisfaction Guarantee — defined refund tiers, real-time support, and a dedicated coordinator from booking through cleanup.