Our Promise
What Our Guarantee Covers
We stand behind every truck, every vendor, and every plate we serve. If something isn't right, we'll make it right — within 24 hours or before your event ends.
- On-Time Arrivals
- Your truck shows up when promised, ready to serve. Our vendors maintain a 97%+ on-time arrival rate across all markets.
- Fresh, Flavor-Packed Food
- Every dish is made fresh on-site by trusted vendors and served just how it should be - hot, cold, or crispy. No pre-made trays or reheated food.
- Professional Service
- Only courteous crews and clean setups. Every truck passes our vetting process including license verification, insurance, and health certification checks before accepting bookings.
- Real-Time Support
- Need help before, during, or after your event? Our Customer Success Team is just a text or call away. We actively monitor every event behind the scenes to jump in if needed.
Our Commitment
Why We Stand Behind It
"Our 100% Satisfaction Guarantee is a promise backed by every event we serve — no fine print, just great food and service."
Food Truck Club is more than a booking platform — we're a catering partner trusted by over 2,500 companies and organizations nationwide. From Fortune 500 companies to school carnivals and neighborhood block parties, our team has coordinated over 2,500 events across 9+ metro markets. Every vendor on our platform is vetted for licensing, insurance, and health certifications before they can accept a single booking.
We handle the logistics so you can focus on hosting. And if something goes off track, we've got your back.
Clear Commitments
How Our Guarantee Works in Practice
No fine print — here's exactly what happens and what you can expect if something doesn't go as planned.
Truck Arrives Late
We notify you immediately with an updated ETA and work directly with the vendor to resolve the delay.
Timeline
Real-time notification and status updates until arrival
Remedy
Service credit proportional to the delay, or full refund if the event is materially impacted
Truck No-Show
We work to find a replacement vendor from our local network. If no replacement is available in time, we issue a full refund.
Timeline
Replacement coordinated as quickly as possible; refund processed within 48 hours
Remedy
Full refund — no questions asked
Food Quality Issue
Contact us during or immediately after the event. We investigate with the vendor and issue a credit or partial refund based on the severity.
Timeline
Resolution within 24 hours of your report
Remedy
Partial credit (25–50%) or full refund depending on scope of the issue
Vendor Cancels Before Event
We find a qualified replacement truck at no extra cost. You approve the replacement before we confirm — no surprises.
Timeline
Replacement secured within 24–48 hours of cancellation
Remedy
No additional cost; full refund if no suitable replacement is available
Service or Professionalism Complaint
We take vendor conduct seriously. Report any issue and we'll investigate, issue appropriate credit, and flag the vendor for review.
Timeline
Acknowledgment within 4 hours; resolution within 24 hours
Remedy
Service credit (25–100%) based on the nature of the complaint
Day-Of Support
Your Event Coordinator Is Just a Call Away
We don't disappear after you book. Your dedicated coordinator stays with you through event day, handling logistics so you can focus on your guests.
- Live Phone & Text
- Reach your coordinator by phone or text before and during your event. Real people, real answers — no bots or ticket queues.
- Proactive Monitoring
- We confirm truck arrivals and check in throughout your event so you don't have to. Issues are flagged before you notice them.
- Fast Escalation & Backup
- If a truck cancels or runs late, we activate our backup network immediately. Our 97%+ on-time rate speaks for itself.
"I recently used The Food Truck Club for a Corporate Event I was hosting and boy did they impress! Josie was my representative and she was VERY easy to work with! She set me up with 6 trucks since we were serving 800 people and on a tight schedule. She walked me through the entire process. The truck owners were all very professional and the food was amazing."
Angela Wasser
Corporate Event Planner
FAQ
Frequently Asked Questions
Can't find the answer you're looking for? Reach out to our team.
Key Takeaways: Our Satisfaction Guarantee
- No-shows receive a full refund within 48 hours — no questions asked
- Our guarantee covers on-time arrival, food quality, vendor professionalism, and event coordination with defined refund tiers (25–100%) for each scenario
- Every vendor is vetted for licensing, insurance, and health certifications — only the top 15–20% of applicants are accepted
- A dedicated event coordinator manages your event from booking through cleanup with live phone and text support on event day
- If a vendor cancels, we find a qualified replacement within 24–48 hours at no extra cost — or issue a full refund
- Our vendors maintain a 97%+ on-time arrival rate and less than 1% no-show rate across 2,500+ coordinated events
Book With Confidence
Every event is backed by our 100% Satisfaction Guarantee — defined refund tiers, real-time support, and a dedicated coordinator from booking through cleanup.